DELIVERY & RETURNS

1. Cancellation of an order, exchanges, and refunds –

1.1. An order cannot be cancelled once the “Place an Order” button has been clicked and payment is processed.

1.2. Customer/s are entitled to return Product/s subject to the following conditions:

1.2.1. Refunds or exchanges of items purchased from the Website may be done within the stipulated time frame by contacting online@obaro.co.za or 012 381 2837

1.2.2. Obaro will refund Customer/s or exchange Product/s provided that:
– there is a valid proof of purchase;
– it is within 30 days of purchase;
– the Product/s are in the original packaging and/or condition.

1.2.3. Product/s will be repaired, replaced, or refunded subject to supplier warranties if faulty, provided that:
– the Product/s was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
– the original components and accessories are also returned.

1.2.4. Obaro shall not be liable to Customer/s or any third party for any loss or damage of whatsoever nature, in the event that a cancellation request is submitted.

2. Pricing –

2.1. Obaro will take all reasonable steps to ensure that prices reflected on the Website are accurate.

2.2. Customer/s will be charged the prices reflected on the Website.

2.3. Prices are quoted in South African Rand and include Value-Added Tax (VAT).

2.4. Special promotions may be limited to separate offer conditions and stipulations.

2.5. Prices on the Website are online only prices and may differ from prices in Obaro Retail stores.

3. Stock Availability –

3.1. Stocks of all Product/s on offer are limited. Obaro will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website, Obaro cannot, however, guarantee the availability of stock.

3.2. When Product/s are no longer available after an order has been placed and payment has been processed, Obaro will notify the Customer via email, whereafter the Customer will be entitled to a refund of any amount already paid for such Product/s.

3.3. Obaro reserves the right to limit the quantities of any Product/s that is offered. All descriptions of Product/s or Product pricing are subject to change at any time without notice to the Customer, at Obaro’s sole discretion. Obaro reserves the right to discontinue any Product/s at any time, without further notice.

3.4. Product/s cannot be reserved to be bought at a later stage, and by placing an item to cart without completing the order, does not constitute a “sale”. This means that Obaro may remove any Product/s from a Customer’s cart before the sale takes place, in the event of the Product/s going out of stock. Obaro cannot be held responsible if the Product/s added to a Customer’s cart have become unavailable whilst the Customer/s are in the process of completing the sale.

4. Collection of purchase –

4.1. Product/s purchased must be collected at Obaro stores.

4.2. Product/s can take anything between 2 and 15 business days to reach an Obaro store for collection.

4.3. Although Obaro makes every effort to ensure that the information supplied on the Website is accurate, delays and out of stock situations may occur.

4.4. Obaro reserves the right to refuse to accept or process payment on any order and may cancel any order if it reasonably suspects that fraud is being perpetrated on a Customer’s account, without accepting liability which may arise as a result of its refusal to process any order.

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